UTM Global Pty Ltd
Version 1.0 - 9 March 2023
Scope
This Privacy Policy describes how UTM Global Pty Ltd (ABN 31 150 563 509), manages your Personal Information.
Privacy Policy
UTM Global Pty Ltd values and respects the privacy of the people we deal with. UTM Global Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is Personal Information?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include
- Name
- Mailing or street address
- Email address
- Phone number
- Financial condition and/or assets
We also collect and hold Personal Information related to
- Our staff, both past and present
- Job seekers
- Representatives of our Third Parties, Service Provides and Contractors.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you
- Interact with us over the phone
- Interact with us in person
- Interact with us online
- Apply for a position with us as an employee or contractor
- When you contact us to ask a question, make a complaint or seek information about one of our service offerings.
For what purposes does UTM Global Pty Ltd collect, hold, use, and disclose Personal Information?
UTM Global Pty Ltd collects, holds, uses, and discloses Personal Information for the following purposes
- Provide you with the information or services that you request from us;
- Deliver to you a more personalized experience and service offering;
- Improve the quality of the services we offer;
- To seek your feedback;
- For recruitment purposes;
- To facilitate our business operations;
- As part of an investigation following an incident;
- Internal administrative purposes;
- Marketing and research purposes;
- To comply with legislative and regulatory obligations;
- As required, permitted or authorized by law; and
- Any other purpose communicated to you at the time your Personal Information was collected.
Disclose of your Personal Information
We outsource/collaborate some of our service offerings via Third Parties (Service Providers, Contractors, and Partners). Our Third Parties are restricted from using your Personal Information in any way other than to provide services on our behalf, or services for a collaboration in which they and UTM Global Pty Ltd are engaged. We limit the Personal Information we share with Third Parties to only that which is reasonably necessary for them to fulfil their obligations to us. Where UTM Global Pty Ltd engages a Third Party, we ensure that they will protect your Personal Information to at least the same standard as set out in this Policy.
We will otherwise only disclose Personal Information about you to a Third Party where required or authorized by or under law, including regulatory authorities, or where we have notified you.
Sharing Personal Information outside Australia
UTM Global Pty Ltd does not routinely share your Personal Information outside Australia. However, if we are required by law to do so, we will ensure that the disclosure is only to the extent reasonably necessary to fulfil the requested purpose, and as required or authorized by Law.
How do we protect your Personal Information?
UTM Global Pty Ltd will take reasonable steps to ensure that the Personal Information that we hold about you is kept confidential and secure, including by
- Taking measures to restrict access to only personnel who need that Personal Information to effectively provide services to you;
- Having technological measures in place (i.e., anti-virus software, fire walls); and
- Having a robust physical security of our premises and databases/records.
Our security controls are continuously reviewed and revised based on new technological developments and security advancements. Access to Personal Information by UTM Global Pty Ltd staff is provisioned in accordance with our strict access controls. UTM Global Pty Ltd stores your Personal Information securely.
Personal Information is kept for the requisite number of years to comply with legal requirements. Any Personal Information that we no longer need is securely disposed of after the retention periods are met.
How to access and correct your Personal Information?
UTM Global Pty Ltd will endeavor to keep your Personal Information accurate, complete, and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 days (Please use our contact us page).
Inquiries and Complaints
For complaints about how UTM Global Pty Ltd handles, processes or manages your Personal Information, please contact Reception (Please use our contact us page). Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 5 days for UTM Global Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaints to everyone’s satisfaction. If you are not satisfied with UTM Global Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.
How to contact us?